Privacy Policy
Efines’s Privacy Policy describes how Efines collects, uses, and shares your personal data.
In addition to this Privacy Policy, we provide data and privacy information embedded in
our products and certain features that ask to use your personal data. This
product-specific information is accompanied by our Data & Privacy Icon.
You will be given an opportunity to review this product-specific information before using
these features.
You can familiarize yourself with our privacy practices, accessible via the headings
below, and contact us (legal@efines.co.za) if you have questions.
What Is Personal Data at Efines?
At Efines, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Efines as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.
This Privacy Policy covers how Efines or an Efines-affiliated company (collectively, “Efines”) handles personal data whether you interact with us on our websites, through the Efines app , or in person (including by phone or when visiting our retail stores). Efines may also link to third parties on our services or make third-party apps available for download in our App Store. Efines’s Privacy Policy does not apply to how third parties (South African Home Affairs) define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.
Confidentiality - Protect customer's confidential information.
Compliance - Ensure that business decisions comply with applicable laws and regulations.
Integrity - We work ethically and maintain high standards of integrity.
Honesty - Demonstrate honesty and high ethical standards in all business dealings.
Respect - We commit to treat customers with respect and courtesy.
Compliance - Ensure that business decisions comply with applicable laws and regulations.
Integrity - We work ethically and maintain high standards of integrity.
Honesty - Demonstrate honesty and high ethical standards in all business dealings.
Respect - We commit to treat customers with respect and courtesy.
At Efines, we believe that you can have great products and great privacy. This means that
we strive to collect only the personal data that we need.
When you create an Efines Account, purchase and/or activate a product or device, download a software update, connect to our services, contact us, participate in an online survey, or otherwise interact with Efines, we may collect a variety of information, including:
● Account Information. Your Efines ID and related account details, including email address, devices registered, account status, and age.
● Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
● Contact Information. Data such as name, email address, physical address, phone number, or other contact information.
● Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
● Transaction Information. Data about purchases of Efines products and services or transactions facilitated by Efines, including purchases on Efines platforms.
● Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score.
● Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.
● Location Information. Precise location only to support our services or where you agree for region-specific services, and coarse location.
● Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law.
● Other Information You Provide to Us. Details such as the content of your communications with Efines, including interactions with customer support.
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
We may collect personal information about you from third parties. In some instances, we may combine the personal information we collect about you from third parties with personal information we collect from you. For example, we may collect personal information about you from third parties in order for us to provide you with accurate information from our Services. Depending on your relationship with us, this personal information we collect from third parties may include:
● Name, email address, postal address, or residential property address;
● Information about your vehicle, including its condition;
● Events or circumstances that may impact or have impacted your vehicle
● Traffic Fine reports;
● Your traffic and criminal violations information
When you create an Efines Account, purchase and/or activate a product or device, download a software update, connect to our services, contact us, participate in an online survey, or otherwise interact with Efines, we may collect a variety of information, including:
● Account Information. Your Efines ID and related account details, including email address, devices registered, account status, and age.
● Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
● Contact Information. Data such as name, email address, physical address, phone number, or other contact information.
● Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
● Transaction Information. Data about purchases of Efines products and services or transactions facilitated by Efines, including purchases on Efines platforms.
● Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score.
● Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.
● Location Information. Precise location only to support our services or where you agree for region-specific services, and coarse location.
● Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law.
● Other Information You Provide to Us. Details such as the content of your communications with Efines, including interactions with customer support.
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
We may collect personal information about you from third parties. In some instances, we may combine the personal information we collect about you from third parties with personal information we collect from you. For example, we may collect personal information about you from third parties in order for us to provide you with accurate information from our Services. Depending on your relationship with us, this personal information we collect from third parties may include:
● Name, email address, postal address, or residential property address;
● Information about your vehicle, including its condition;
● Events or circumstances that may impact or have impacted your vehicle
● Traffic Fine reports;
● Your traffic and criminal violations information
Efines uses personal data to power our services, to process your transactions, to
communicate with you, for security and fraud prevention, and to comply with law. We
may also use personal data for other purposes with your consent.
Depending on the circumstance, Efines may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. More information is available in the service-specific information embedded in our products and features as described.
● Power Our Services. Efines collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
● Process Your Transactions. To process transactions, Efines must collect data such as your name, purchase, and payment information.
● Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Efines, you may not opt out of receiving these important notices.
● Security and Fraud Prevention. To protect individuals, employees, and Efines and for loss prevention and to prevent fraud, including to protect individuals, employees, and Efines for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content.
● Comply with Law. To comply with applicable law — for example, to satisfy traffic fine or reporting obligations, or to comply with a lawful governmental request.
Depending on the circumstance, Efines may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. More information is available in the service-specific information embedded in our products and features as described.
● Power Our Services. Efines collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
● Process Your Transactions. To process transactions, Efines must collect data such as your name, purchase, and payment information.
● Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Efines, you may not opt out of receiving these important notices.
● Security and Fraud Prevention. To protect individuals, employees, and Efines and for loss prevention and to prevent fraud, including to protect individuals, employees, and Efines for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content.
● Comply with Law. To comply with applicable law — for example, to satisfy traffic fine or reporting obligations, or to comply with a lawful governmental request.
Efines retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law.
At Efines, we believe that great privacy rests on great security. We use
administrative, technical, and physical safeguards to protect your personal data,
taking into account the nature of the personal data and the processing, and the
threats posed. We are constantly working to improve on these safeguards to help
keep your personal data secure.
Your Privacy Rights at Efines
At Efines, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our user base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Efines. Where you are requested to consent to the processing of your personal data by Efines, you have the right to withdraw your consent at any time.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Efines is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
Your Privacy Rights at Efines
At Efines, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our user base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Efines. Where you are requested to consent to the processing of your personal data by Efines, you have the right to withdraw your consent at any time.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Efines is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
This Privacy Policy ("Policy") explains the information collection, use, and sharing practices of EFines ("we", "us", and "our").
Unless otherwise stated, this Policy describes and governs the information collection, use, and sharing practices
of EFines with respect
to your use of our website www.efines.co.za and
the services ("Services") we provide and/or host on our servers.
Before you use or submit any information through or in connection with the Services, please carefully review this
Privacy Policy. By using any part of the Services, you understand
that your information will be collected, used and disclosed as outlined in this Privacy Policy.
If you do not agree with the terms of This Privacy Policy, Please do not use our
Services.